Sunday, March 1, 2015

Whirlpool Duet Steam error F09 E01

I did a load of laundry yesterday and partway through the wash, it stopped and displayed a set of error codes: F09 E01.

It has also been leaking a bit during each load.  Luckily I have a big pan under it so it's all contained though.

A google search seemed to indicate that it was a problem with drainage taking too long.  The solution was to clean out the entrance to the drain pump.

NOTE:  This post describes the steps I took to resolve the issue.  I encourage you to read through it, but make sure you read my last paragraph before actually taking anything apart because that might save you a lot of work!

To find the drain pump, I took the back off the washer.  In the following picture we see the flexible hose coming out of the bottom of the washer drum into the drain pump.
When I unhooked the small end of that hose I found a paperclip in it.  Then I decided to unhook the large end too, so I could take it out and clean it up better in the sink.

After cleaning that up, I felt into the pump and found a lot of junk in it.  There was even a dime in it, bit my 7 year old snatched it before I got the picture.
After getting all I thought I could get out, there was still some small rocks and stringish stuff inside that I couldn't really get out.  I decided to take the pump out and see if I could clean it better that way.  I unhooked the other hose and pulled on the pump until it came out.  It was held in by some rubber grommets.  I then had to unhook the wire.  After getting it out, I noticed on the other side of the pump was a removable cap.

Once removed, it was easy to remove the rest of the junk. I should have done that first!

After cleaning that up, I put it all back together, and it seems to be draining much better now.  So far, the leaking also seems to be fixed.

If you notice that second to last picture, though, you'll notice that there's a really nice big cap that would have been real easy to unscrew and clean out the junk if only I had opened the washer from the front!  Looking a little closer, I believe the front might actually come off.  I'm not going to take it off now that I've got it all fixed, but if I were you I would try removing the front instead of the back for this project.


8 comments:

  1. Thanks for your post and the info. I am having the same problem with my washer (less than one yr old). I will try cleaning out the pump and see if it solves the problem. Thank you.

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  2. I think they may have changed the design a little based on complaints. I have the duet steam version as well and was able to access the filter cap easily from the back. There was a lot of water that came out so have a big Tupperware container under it if you haven't sucked out the water with a shopvac. Thanks for your help!

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  3. This worked perfectly and was very simple. I think I saved us a couple hundred bucks by doing it myself. Of all the coins and crud in our filter, we also had a drill bit, $.48 and a sock!

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  4. We are having the same error. My husband cleaned it to, a a quarter penny, and it's still doing the same error E01 F09

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  5. Thanks. This post really helped. I had the same error codes on a Duet Steam that was 4 years old. I couldn't figure out how to take off the front cover, so I accessed the pump from the rear. Despite being warned, I was caught off guard by the amount of water that drained from the drain hose once I removed it! After a lot of cleanup, I found a small baby's sock, an adult sock, a nickel, a bread twist tie and a bunch of stuff that looked like dryer lint. After cleaning all of that out, the washer has now gone through two loads without the error codes.

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  6. Thanks! I couldn't see how to take the front off either, so I went in from the rear. I would have had it done in under 30 minutes, but the spring clamp connecting the flex hose to the drum base wouldn't go back on. After about 45 minutes, I finally gave up and bought a band clamp. No more error codes!

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  7. Thanks for the very useful advice. Same problem, same error codes, and also same leaking problem. Me and my husband tore into it, tried to access pump from front and put it all back together and ended up going through the back (too many wires in the way etc). Cleaned out the small holes in the pump (they were very clogged with soap deposits and who knows what else). Put everything back together and worked like a charm. You saved me a service call and buying a new washer at a time when it is definitely not convenient. Thank You!!!

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  8. Thanks for the very useful advice. Same problem, same error codes, and also same leaking problem. Me and my husband tore into it, tried to access pump from front and put it all back together and ended up going through the back (too many wires in the way etc). Cleaned out the small holes in the pump (they were very clogged with soap deposits and who knows what else). Put everything back together and worked like a charm. You saved me a service call and buying a new washer at a time when it is definitely not convenient. Thank You!!!

    ReplyDelete

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